Consumer Policy

Consumer Grievance Redressal Policy / Mechanism

It is Aspire Products & Sales Services' endeavor to provide excellent services and complete satisfaction to its consumers. The Company has established a Consumer Grievance Redressal Mechanism to ensure that all consumer complaints and grievances are addressed in a fair, transparent, and timely manner.

Objectives

• All consumers are treated fairly and without bias at all times.
• All issues raised by consumers are handled courteously and resolved within stipulated timelines.
• Consumers are made fully aware of their rights and available remedies if they are not satisfied with the resolution.

Consumer Grievance Redressal Committee

Consumers may pursue their complaints with the Consumer Grievance Redressal Committee established by the Company for resolving grievances related to products or services offered by the Company.

Details of the Consumer Grievance Redressal Officer are available on the Company website: www.aspireproduct.live

Channels for Lodging Complaints

Complaint in Person:
A consumer may lodge a complaint related to any product or service during the Company’s working hours at the registered office or authorized outlet.

Complaints through Post / Mail / Email:
Consumers may submit their grievances by post or email at aspireproduct@gmail.com.

Company Website:
Consumers may register their grievances directly on the Company website: www.aspireproduct.live

Customer Care:
Consumers may call customer care at +91-8655725991 to lodge their complaints.

Grievance Handling and Resolution Process

• A Unique Reference Number will be provided within 48 hours of registering the grievance.
• The Committee will endeavour to resolve the complaint within 30 days of receipt.
• The Committee shall meet within 7 days of receiving the complaint to review and initiate resolution.